Real-Time Server Monitoring

Can we login ourselves to check the status of our devices?

Yes, we can give you a login so you can easily check status of your IT equipment through our website http://dashboard.viperit.co.uk/

This feature is called the Client Dashboard and is provided at additional charge.

Can you run me through what would happen if there is a problem on the server/ network?

We'll monitor it daily and if it doesn't work as it should, we'll show you on the Daily Report. You can call us to fix it which would be billed at an agreed hourly rate or you can fix it yourself.

Does the fixed monthly cost cover any extra work?

No, this low monthly bill covers the monitoring of:

• Server health and performance
• Disk Space availability
• Disk Space consumption
• Network speed and connectivity
• File and Folder sizes
• Vital Windows Services are working

If there is remedial action required, we'll ask you, and if you want the work completed, we'll bill in arrears at an agreed hourly rate.